If you are still using the old theme you can view the correct Knowledge Base here: https://help.easydns.com/.
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NOTE: Because of the constant updates to third party mail clients/devices, the images used in this tutorial may not coincide with what you see. Please use this tutorial as a general guideline and refer to your mail client’s help documentation for further guidance.
NOTE: Before attempting to set your easyMail address on Mac Mail, please make sure to verify that you’ve configured and activated easyMail within your easyDNS account. For further information on this please go HERE.
If this is your first time adding an account to your Mac Mail client, you will be prompted for your name, email address, and password:
Please make sure to put your easyMail address in full, the password for said easyMail address, and click CONTINUE. If you’ve already added an email account to your Mac Mail client and want to add your easyMail account, you’ll want to click on the ‘+’ sign to add additional accounts:
Please do the following to add your easyMail account to your client: 1. Enter the incoming mail server information for your easyMail account: Account Type: IMAP or POP (we recommend IMAP) 2. Click CONTINUE
3. Enter the outgoing mail server information for your easyMail account: Description: A brief description of the server (this is optional) 4. Check the box for both USE ONLY THIS SERVER and USE AUTHENTICATION
6. Verify your account information and click CREATE
At this point your easyMail address should be added to your list of Mac Mail addresses:
Common Issues Sometimes your email client will continue to give you issues, even though you believe the setup is correct. The following are the most common issues users run into: 1. Are you using the correct easyMail address and password combination? You can verify this by logging into your webmail account via webmail.easymail.ca or messages.easymail.ca:
2. Are you using the correct easyMail server information? INBOUND SERVER INFORMATION IMAP ***OR*** POP
Outbound Mail Server: mailout.easymail.ca 3. Are you using an SSL port (993 for IMAP or 995 for POP) for your Inbound server? If so, do you have the SSL box checked?
4. Are you using an SSL port (465) for your Outbound SMTP server? If so, do you have the SSL box checked?
NOTE: Users will have email issues if an SSL port is specified but the SSL option isn’t selected. The same applies if a non SSL port is specified, but the SSL option is selected. This is why you want to make sure you have the correct settings.
5. Is your AUTHENTICATION method set to PASSWORD for both your Inbound and Outbound servers (see above)? If you have verified that you are using the correct easyMail information, then you will want to refer to your email client’s help documentation for further guidance. |
