If you are still using the old theme you can view the correct Knowledge Base here: https://help.easydns.com/.
NOTE: Because of the constant updates to third party mail clients/devices, the images used in this tutorial may not coincide with what you see. Please use this tutorial as a general guideline and refer to your mail client’s help documentation for further guidance.
NOTE: Before attempting to set your easyMail address on Thunderbird, please make sure to verify that you’ve configured and activated easyMail within your easyDNS account. For further information on this please go HERE.
To set up your easyMail address with Thunderbird, please do the following:
1. Open your Thunderbird mail client
3. When prompted for a new email address, click on SKIP THIS AND USE MY EXISTING EMAIL
4. Enter your name, easyMail address, and easyMail password
6. Thunderbird will attempt to autopopulate with default server information which is incorrect. Click on MANUAL CONFIG to manually enter the information instead.
7. In the MAIL ACCOUNT SETUP screen you’ll want to enter the following:
IMAP (recommended) or POP3
8. Click DONE
You should now see your easyMail address under your list of email addresses:
Sometimes your email client will continue to give you issues, even though you believe the setup is correct. The following are the most common issues users run into:
2. Are you using the correct easyMail server information?
Inbound Server Information
Outbound Server Information
Outbound Mail Server (SMTP): mailout.easymail.ca
3. Are you using an SSL port (993 for IMAP or 995 for POP) for your Inbound server? If so, do you have the SSL enabled?
4. Are you using an SSL port (465) for your Outbound SMTP server? If so, do you have the SSL enabled?
NOTE: Users will have email issues if an SSL port is specified but the SSL option isn’t selected. The same applies if a non SSL port is specified, but the SSL option is selected. This is why you want to make sure you have the correct settings.
5. Is your AUTHENTICATION METHOD set to PASSWORD for both your Inbound and Outbound servers (see above)?
If you have verified that you are using the correct easyMail information, then you will want to refer to your email client’s help documentation for further guidance.