easyMAIL Settings And Specifications

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If you are still using the old theme you can view the correct Knowledge Base here: https://help.easydns.com/.
Webmail

To access and manage your e-mail, you can log into webmail. This will allow access to filtering (vacation responses for example) and calendars (for Horde only).

Please refer to our blog post announcing our introduction of Horde and the more advanced features it offers.

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The following are the inbound and outbound settings you will need to enable easyMail on your devices/mail clients:

Inbound

• IMAP
Server Hostname: imap.easymail.ca
Server Port: 143
Username: yourname@yourdomain (e.g., me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled IMAP is port 993.

***OR***

• POP
Server Hostname: pop.easymail.ca
Server Port: 110
Username: yourname@yourdomain (e.g., me@example.com)
Security Settings: TLS, SSL or none
The default port for SSL enabled POP is port 995.


Outbound

• SMTP
Outbound Mail Server: mailout.easymail.ca
Username: your full easyMAIL address (e.g., me@example.com)
Password: your easyMAIL password
Ports: 25, 465, 587, 2025, 20025
TLS (optional): 25, 465 (SSL), 587, 2025, 2026, 20025, 20026

Please be sure to have Secure Authentication selected in your mail programme. Oftentimes it’s necessary to try another port number to establish a successful connection.


Difference between POP and IMAP

POP (Post Office Protocol) is a one-way ticket. You connect to our easyMAIL server in a one time pop and download a copy of your e-mail then disconnect. With a POP set up, you can’t be managing your easyMAIL via multiple devices (mobile smartphone, laptop, tablet, etc). There is no two-way synchronisation between easyMAIL and your device. You have to delete or file the same email on every device.

IMAP (Internet Message Access Protocol) is the two-way e-mail management preferred by users with multiple devices (mobile smartphone, laptop, tablet, etc). If you are viewing your e-mail via your mobile phone, then it will show as viewed on any other device you check your mail through. All e-mail management is synchronised cutting downtime if you happen to check e-mail from multiple devices.

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Other Specifications

  • Default emails per day limit: 250
  • Total individual e-mail size allowed (including encoded attachments): 25MB
  • 5GB storage per user
  • 100 mailmaps (wildcard mailmaps allowed)
  • 250 recipients max per outbound message if you have the daily allowance as per our quota enforcement policy (see below for explanation) – a higher allowance allows for more recipients
  • Mailbox passwords are to be 8-30 characters, with at least one uppercase, one lowercase, one special character, and one number.

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Additional easyMail boxes can also be added for a domain. For pricing information, please see below:

For further information on how to add additional easyMail boxes, please go HERE.

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Outbound Mail

To increase your default 24 hour outbound delivery limit of 250 messages/recipients, please consider the following:

• 500 messages per day – $7.35 / month [$74.97 / year]

• 1000 messages per day – $13.95 / month [$142.29 / year]

• 2500 messages per day – $24.50 / month [$249.90 / year]

• 5000 messages per day – $49.00 / month [$499.80 / year]

• 10000 messages per day – $86.06 / month [$877.82 / year]

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easyMAIL 2.0

On November 1st 2020, we set firm quotas on mailbox storage size on per user basis.

Pricing for individual mailboxes:

• Under 5GB included

• Between 5GB and 15GB is $2.50/month

• Between 15GB and 50GB is $12.50/month

over 50GB, please contact us for pricing.

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Quota Enforcement Policy

easyMAIL quota is set to 250 messages/recipients per day [24 hour period] by default. This is calculated on a per-user [mailbox] basis, not on an aggregate per-domain basis. Further to this, as each user is able to send 250 messages per day [or 250 recipients], it incorporates a decay in the counter based on the quota allowance. There isn’t a time that clears the cutoff and resets the amount to your daily maximum – it is based on the time elapsed since the user last attempted to send a message. If you’ve hit your daily maximum of 250 messages/recipients, you will have to wait typically around 6 minutes before the counter to drop one so you can send another message – wait 20 minutes and you can send 3 more, and so on. This effectively allows you to send messages earlier than waiting for a reset time [often at midnight] and will reduce problems to those mailboxes that have been compromised on the user end as it effectively locks it. You could use up your whole allowance in one e-mail to 250 recipients.

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NOTE: To use easyMAIL with other DNS providers, please specify our easyMAIL MX record within your DNS settings:

MX.EASYMAIL.CA
Pref: 0

This server is not to be used for IMAP or POP connections, ONLY for the MX record.

 

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