From this page, you can manage the appliance quarantine, search messages, and perform operations on them. You can also generate digest reports for a given user and manage release requests.
Quarantined Messages
From this section, you can search messages or perform quarantine operations on them.
Perform A Search
From this page, you can easily find the quarantine messages you are looking for. You can search an email by Subject, Email address (sender or recipient), and Date Range. You should fill out all these fields in order to achieve the best results.
Quarantine Managing Toolbar
By selecting one or more messages found using the search tool you can perform many operations on them:
- Export (saves the search in a common export format like CSV, PDF etc…)
- Recall (if a Threat Remediation connector is set, you can remove the message from the user inbox)
- Rescan (this is useful to test the scan result after new configurations are just performed)
- Release (deliver the message as if it had never transited on the appliance, so without any kind of modification)
- Delete (permanently delete the message from the quarantine)
- Mark as (let the Bayesian Engine learn this message as false positive or false negative in order to improve its detection power)
- Submit as (submit the message to our labs in order to better analyze it and improve our detection rules)
From this toolbar, you can also generate and send a digest report to the user you provide. This is useful to individually manage the quarantine.
Message Release Requests
From this section, you can manage the message release requests sent by the users from the digest report to the Administrator or Domain Admin users.
You can receive a notification email for every release request made by the user to a custom email address (Send email to field), and/or send a notification to the Domain Admin user(s) of the domain (Send email to Domain Admin).
You can decide to Release the message accepting the user request or to Delete the message rejecting the user request from the toolbar by selecting the requests you want to manage. You can also view the message details by clicking on the green eye icon at the end of each release request.
