---
title: "easyMail Thunderbird Setup"
type: "knowledge"
post_id: "836"
slug: "easymail-thunderbird-setup"
canonical: "https://kb.easydns.com/knowledge/easymail-thunderbird-setup/"
markdown_url: "https://kb.easydns.com/knowledge/easymail-thunderbird-setup.md"
json_url: "https://kb.easydns.com/knowledge/easymail-thunderbird-setup.json"
txt_url: "https://kb.easydns.com/knowledge/easymail-thunderbird-setup.txt"
published: "2017-08-25T13:49:38+00:00"
modified: "2023-02-28T20:16:52+00:00"
author: "ryan"
categories:
tags:
site_name: "easyDNS Knowledge Base"
publisher: "easyDNS Technologies Inc."
language: "en-US"
generator: "easyPress Markdown"
generator_version: "1.0.6"
---
**NOTE:** Because of the constant updates to third party mail clients/devices, the images used in this tutorial may not coincide with what you see. Please use this tutorial as a general guideline and refer to your mail client’s help documentation for further guidance.

**NOTE:** Before attempting to set your easyMail address on Thunderbird, please make sure to verify that you’ve configured and activated easyMail within your easyDNS account. For further information on this please go [HERE](https://kb.easydns.com/knowledge/setting-up-easymail/).

To set up your easyMail address with Thunderbird, please do the following:

1\. Open your Thunderbird mail client
2\. In the ACCOUNTS section, within the CREATE A NEW ACCOUNT field, click on EMAIL

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder1.png)

3\. When prompted for a new email address, click on SKIP THIS AND USE MY EXISTING EMAIL

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder2.png)

4\. Enter your name, easyMail address, and easyMail password
5\. Click CONTINUE

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder3.png)

6\. Thunderbird will attempt to autopopulate with default server information which is incorrect. Click on MANUAL CONFIG to manually enter the information instead.

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder4.png)

7\. In the MAIL ACCOUNT SETUP screen you’ll want to enter the following:

**Inbound**

IMAP (recommended) or POP3
Server Hostname: imap.easymail.ca or pop.easymail.ca
Port: 993 / 995 (143 & 110 not recommended as not secure)
SSL: STARTTLS (you can also use SSL or TLS with the corresponding port numbers mentioned below)
Authentication: Normal password

**Outbound**

SMTP
Server Hostname: mailout.easymail.ca
Port: 587 (or any of the other ports mentioned below)
SSL: STARTTLS
Authentication: Normal password

8\. Click DONE

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder5.png)

You should now see your easyMail address under your list of email addresses:

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder6.png)

**Common Issues**

Sometimes your email client will continue to give you issues, even though you believe the setup is correct. The following are the most common issues users run into:

1\. Are you using the correct easyMail address and password combination? You can verify this by logging into your webmail account via [webmail.easymail.ca](https://webmail.easymail.ca/) or [messages.easymail.ca](https://webmail.easymail.ca/):

![how to setup easyMail on Mac](https://kb.easydns.com/wp-content/uploads/2017/10/webmail.png)

2\. Are you using the correct easyMail server information?

**Inbound Server Information**

***IMAP** Server Hostname: **imap.easymail.ca***
*Server Port: 993 or 143*
*Username: yourname@yourdomain (e.g., [me@example.com)](mailto:me@example.com%29)Security Settings: TLS, SSL, or none*
*The default port for SSL-enabled IMAP is port 993.*
*Port 143 is not a secure port and not recommended*

*\*\*\*OR\*\*\**

***POP** Server Hostname: **pop.easymail.ca***
*Server Port: 995 or 110*
*Username: yourname@yourdomain (e.g., [me@example.com)](mailto:me@example.com%29)Security Settings: TLS, SSL, or none*
*The default port for SSL-enabled POP is port 995.*
*Port 110 is not a secure port and not recommended*

**Outbound Server Information**

***SMTP** Outbound Mail Server: **mailout.easymail.ca***
*Username: your full easyMAIL address (e.g., [me@example.com)](mailto:me@example.com%29)Password: your easyMAIL password*
*Ports: 465, 587, 2025, 20025 (port 25 is not recommended)*
*TLS (optional): 465 (SSL), 587, 2025, 2026, 20025, 20026*

Please be sure to have an Encryption Type (such as SSL/TLS or STARTTLS) selected in your mail programme. Oftentimes it’s necessary to try another port number to establish a successful connection.

3\. Are you using an SSL port (993 for IMAP or 995 for POP) for your Inbound server? If so, do you have the SSL enabled?

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder8.png)

4\. Are you using an SSL port (465) for your Outbound SMTP server? If so, do you have the SSL enabled?

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder9.png)

![setting up easyMail account with Thunderbird email client](https://kb.easydns.com/wp-content/uploads/2017/10/thunder10.png)

**NOTE:** Users will have email issues if an SSL port is specified but the SSL option isn’t selected. The same applies if a non SSL port is specified, but the SSL option is selected. This is why you want to make sure you have the correct settings.

5\. Is your AUTHENTICATION METHOD set to PASSWORD for both your Inbound and Outbound servers (see above)?

If you have verified that you are using the correct easyMail information, then you will want to refer to your email client’s help documentation for further guidance.